Contact, Warranty, & Care Information

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Every Watch Has a Story
9433 Montgomery Road
Cincinnati Ohio 45242

Call: (513) 802-5208


Return Policy

Every Watch Has A Story offers a hassle-free, 7-day return policy. If, for any reason, you wish to return or exchange your watch, we will do our best to accommodate your request quickly and easily. For any unworn, undamaged product EWHAS will exchange the watch or offer a full refund based upon the original payment method. Please return all items in the same condition with the same accessories to our store. 

Refunds will be processed after inspection by our watch experts. Please allow 10 business days for the refund to be reflected on your original payment method. If you paid for your watch via trade-in, or wish to exchange the watch, EWHAS will provide store credit. Please note that we are unable to accept returns for any items that have been personalized or engraved, damaged, or worn. If items that were sold with the watch are missing or the watch is worn or damaged, we will ship the item back without a refund. Due to fraud all Rolex watches and Louis Vuitton bags are NOT returnable. 


Warranty Information

Your watch is covered by our two year Every Watch Has a Story Warranty. Our exclusive warranty covers your watch for a period of two (2) years from the date of purchase. Your warranty covers defective material or workmanship under normal use. We will repair your watch at no cost to you.

Your warranty does not cover: General wear and tear resulting from typical use, including crystal, case, strap, bracelet, etc; damage resulting from improper use or handling, accidents or negligence, including dropping or impact with hard surfaces; damaged or loss gemstones or decorative elements

Unauthorized Repairs: Repairs or servicing work accomplished by third parties without explicit written consent and authorization from Every Watch Has a Story will automatically invalidate your warranty. In this event, repair of any current or future damage becomes the responsibility of the purchaser. 

Manufacturer’s Warranty: Certain watches retain their original manufacturer warranty. If your watch requires warranty service, please notify Every Watch Has a Story and we will advise on whether to send your watch direct to the manufacturer or to us for servicing.

Wear and enjoy your marvelous timepiece with confidence and style.

Caring for Your Vintage Watch

This is an antique watch. Different antique watches use different mechanisms to wind and/or set the time. If you are not familiar with these, or it is unclear to you how to wind or set the time on your particular watch please contact us for specific instructions prior to attempting wind the watch or set the time to prevent damaging the watch. 

This original movement of this beautiful wristwatch has been beautifully preserved, astoundingly so considering the age of the piece. The mechanism has been recently serviced to ensure it winds and sets smoothly while keeping accurate time.

Protect and care for your watch. All antique watches are mechanical, and as such should be treated with extra care. You should be careful not to expose an antique watch to the wear and tear. This doesn’t mean you shouldn’t wear it often, or even every day. The best thing for something that is mechanical is to be used regularly. It does mean extra care should be taken not to drop it or expose it to water.

Antique watches are generally not waterproof as this technology was not in general use until the mid-20th century. You should therefore protect your antique watch from exposure to moisture.

If your watch becomes wet it should be dried as quickly as possible. This should be done using a hair dryer, opening all covers and gently blow drying the movement, dial, covers, and crown. This will eliminate or at least reduce the build up of any rust. Be careful not to turn the speed of the hairdryer up too high or hold it too close to the watch. A strong hair dryer held too close to a watch could blow a hand off the watch.

If your watch becomes exposed to salt water you should immediately spray your watch with purified water to remove all salt before drying the watch. If salt is left inside the watch it will combine with moisture in the air over time and begin to rust metal the components of the movement and other parts of the watch.

Winding any mechanical watch too tightly may break the mainspring, so be mindful of when you begin to feel resistance as you are winding your watch. Avoid winding the watch with force or aggressively. 

When you are adjusting the hands of your watch, move them in a clockwise direction only. It is possible that counter-clockwise adjustments may damage the movement. If you do decide to make counter-clockwise adjustments make them for minutes, not hours.

We recommend that every two to three years you have your watch serviced, primarily to oil the mechanisms within the movement.

If for any reason dust or dirt makes its way into the watch, allow the watch to run down completely. Don’t wind the watch again before having it serviced by a qualified watch repair expert. Dust will absorb and remove the most important lubricants and cause the movement components to wear down. 

If a need arises to clean the case, dial, crystal, etc., we advise you use a cloth that does not leave fibers as these may get caught and left behind in the movement.

Keep your antiques watch away from magnets. Strong magnetic fields may affect the accuracy of your watch since some vintage watches were made including iron-based components

Antique watches typically keep time accurately within about five minutes per day. If you experienced a various significantly greater than that, please contact us (or a watch professional for diagnosis). We see this very, very rarely with our watches, but should it occur it is not cause to be alarmed.

If you are flying a high-altitudes regularly with your antique watch you may wish to have it oiled more than every two to three years. The extreme temperature changes that accompany high altitudes can cause the oil viscosity to decrease more rapidly than usual.